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IT Service Desk Manager

Job Title: IT Service Desk Manager
Contract Type: Permanent
Location: Dundee, Scotland
Industry:
IT
Salary: £30000 - £45000 per annum
Reference: BBBH60750_1557833528
Contact Name: Jessica Roberts
Contact Email: j.roberts@parity.net
Job Published: May 14, 2019 12:32

Job Description

IT Service Desk Manager - Full time position - Dundee

Our major legal client based in Dundee has an exciting opportuntiy for a skilled IT Service Desk Manager to join one of the largest full-service legal firms in Scotland. You will be responsible for ensuring the effective delivery of IT and ICT services, developing a team of Service Desk Analysts and embedding an ITIL framework around service strategy and continuous improvement.

Essential skills:

  • Proven IT Service Desk, supplier and people management experience
  • Sound working knowledge of Windows, Office, Active Directory
  • Previous experience of using and troubleshooting Microsoft Office within a network environment.
  • In terms of education, an IT related degree or NVQ level 2 would be desirable, as would ITIL Foundation level and also PRINCE2 or an alternative project management qualification.
  • Strong trouble shooting, collaboration and problem-solving skills with experience of managing a busy team environment.
  • It would be advantageous for you to have experience of Citrix, as would experience of implementing and managing an ESM portal.
  • Having previous experience of implementing ITIL principles and best practice would be beneficial to this role, as would experience of legal applications, including case and practice management systems and digital dictation applications.

This role is full time 35 hours per week offering competitive salary and benefits, please use link to apply or call 0131 603 6198 for further details.

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