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IT Service Desk Team Leader

Job Title: IT Service Desk Team Leader
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
IT
Salary: £140 - £180 per day + depending on expereince
Start Date: ASAP
Reference: BBBH55807_1511190040
Contact Name: Craig Ross
Contact Email: c.ross@parity.net
Job Published: November 20, 2017 15:00

Job Description

IT Service Desk Team Leader - Edinburgh

3 months contract

Experienced IT Service Desk Team Leader required for an initial 3 month contract based in Edinburgh with our public sector client. Suitable candidates must have excellent people managemnet experience within an IT Support environment.

Experience required includes -

  • Excellent customer care, communication skills and telephone manner.
  • Experience of working with an IT Service Desk or similar ITIL support role
  • Experience of incident management and working with relevant ITSM tools.
  • Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
  • Experience of supporting BlackBerry, Android and iPhone devices
  • Experience of supporting Bitlocker encryption
  • Experience of Active Directory - Users accounts and Groups.

Knowledge of Mitel Telephony is advantageous.

All applicants must currently hold a valid Basic Disclosure Certificate.

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