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IT Service Desk Technician - Dalkeith - 3 months

Job Title: IT Service Desk Technician - Dalkeith - 3 months
Contract Type: Contract
Location: Dalkeith, Midlothian
Salary: Up to £110 per day
Start Date: ASAP
Reference: BBBH56455_1517570226
Contact Name: Craig Ross
Contact Email: c.ross@parity.net
Job Published: February 02, 2018 11:17

Job Description

IT Service Desk Technician - Dalkeith - 3 Months

IT Service Desk Technician required for initial 3 month contract based in Dalkeith. You will provide general technical support and guidance across the Organisations Digital Services estate, in particular installation and support services to Front Office - client enterprises devices, software installation and configuration in support of customer user requests\requirements.

Tasks and duties will include but are not limited to -

  • Build, configure and install computer equipment, including software at customer sites.
  • Investigate and correct desktop software application failures or malfunctions.
  • Research and retrieve appropriate fixes via the internet and other support media.
  • Resolve IT issues raised by customers.
  • Liaise with suppliers to ensure the correct delivery of services / goods purchased by IT.
  • Write system documentation.
  • Maintain the core internal IT management systems and ensure user and asset procedures are followed.
  • Provide ad-hoc assistance to the end-user.
  • The jobholder will also answer and log customer calls.

There may be a requirement to work outside of standard working hours on an ad hoc basis by mutual agreement.

Applicants MUST have a current Driving License.

Applicants MUST have a valid PVG.

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