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IT Service Manager

Job Title: IT Service Manager
Contract Type: Permanent
Location: Coventry, West Midlands
Industry:
Salary: £400 - £450 per day
Reference: BBBH5696000_1522074234
Contact Name: Charlotte O'loughlin
Contact Email: c.oloughlin@parity.net
Job Published: March 26, 2018 15:23

Job Description

IT Service Manager

Contract. 3 Months. Public Sector. Coventry £400-£450

IT Service Manager required in Coventry. You will have a good understanding of ITIL disciplines, IT service management knowledge and strong supplier/stakeholder management skills.

The role.

  • Manage ongoing activities on a Service Improvement plan (SIP).
  • Work with Commercial team to pre-procure the Application Maintenance and Support contract that expires
  • Support in establishing and embedding a support model
  • As part of the IT Service Managemement team, handover activities once a permamant replacement is recruited

Skills and expeirence

  • The post requires an experienced IT Service manager who has a good understanding of ITIL disciplines, proven experience in IT service management, and strong stakeholder management skills. An understanding of service design and transition is also required.
  • The role holder should have strong and effective communication skills, good organisational skills, and a proven customer focused approach. They should be positive, enthusiastic and a self-starter.
  • Although working as part of a team, the role holder will be expected to use initiative and their knowledge and experience to help inform decision making within the Technology Group
  • Understanding of the procurement process and previous involment in re-procurement activity, including preparing service requirements and evalution of bids.
  • Experience of working with agile delivery methods would be beneficial.

For more information please apply now.

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