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IT Support Assistant - 2nd Line - Edinburgh - Permanent

Job Title: IT Support Assistant - 2nd Line - Edinburgh - Permanent
Contract Type: Permanent
Location: Edinburgh, Scotland
Salary: £22000 - £24000 per annum + Excellent benefits
Start Date: asap
Reference: BBBH59492_1543248392
Contact Name: Billy Henchy
Contact Email: b.henchy@parity.net
Job Published: November 26, 2018 16:06

Job Description

IT Support Assistant - 2nd Line - Edinburgh - Permanent

An exciting permanent opportunity for an experienced 2nd Line Support Assistant to work for a large public sector organisation in Edinburgh. You will be responsible for:

  • Logging, triage and resolution of IT Service Desk support tickets

  • Support and maintenance of corporate infrastructure

  • Call, incident and change management

  • Implementations of new systems and change to existing

  • Deliver in line with IT Service Expectations

Essential skills:

  • Experience in 1st & 2nd Line telephone/support to a diverse customer base
  • Ability to follow processes and trouble shoot to resolve issues
  • Demonstrable experience working with Windows 7 & 10 and Microsoft Office 2010
  • Willingness to be trained in new technologies, methods and techniques (e.g. IT support principles, technicalities and methods)
  • Experience working to targets in an IT Service Desk environment
  • Experience in a dynamic IT department

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