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IT Support Assistant

Job Title: IT Support Assistant
Contract Type: Permanent
Location: Edinburgh, Scotland
Industry:
IT
Salary: Up to £29135 per annum
Start Date: ASAP
Reference: BBBH58933_1539012917
Contact Name: Rhys Jones
Contact Email: r.jones@parity.net
Job Published: October 08, 2018 16:35

Job Description

IT Support Assistant - Edinburgh - Permanent - £29,135



Main Duties

  • To provide 1st and 2nd line application, OS and hardware support for internal and remote workers.
  • To resolve user issues in a timely fashion and to escalate with relevant details where appropriate
  • Contribute to the development and documentation of IT procedures and processes.
  • To test, commission and install new software, hardware and IT systems
  • Act as a technical resource in projects as directed by manager
  • To assist in the maintenance, relocation and removal of equipment
  • To carry out any other reasonable duties as requested by manage

Essential

  • Service Desk experience providing support to a multi-site organisation
  • Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration

Desirable

  • Experience of iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast

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