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IT Support - Edinburgh

Job Title: IT Support - Edinburgh
Contract Type: Permanent
Location: Edinburgh, Scotland
Salary: £28000 - £31000 per annum
Start Date: ASAP
Reference: BBBH60211_1556540977
Contact Name: Rhys Jones
Contact Email: r.jones@parity.net
Job Published: April 29, 2019 13:29

Job Description

IT Support - Edinburgh - Permanent role

You will be joining a the largest Microsoft Gold Partner IT Consultancy in Scotland as well as being a Microsoft Tier 1 Cloud Solutions Provider. Our client are currently looking to add a permanent IT Support Analyst to our rapidly growing Managed Services team. From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure.

The role of IT Support Analyst:

  • Resolving support requests directly from managed service clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution.
  • Proactively reviewing automated alerts and responding as required through to resolution.
  • Implementing client and internal projects on your own or as part of a team either remotely or onsite.
  • System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops
  • Performing advanced troubleshooting which may also include working together with Microsoft and other vendors.

What we are looking for:

  • Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity.
  • Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required.
  • Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre.
  • Current MCSA/MCSE and/or CCNA IT certification or ability to demonstrate a similar level of knowledge.
  • Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills


  • Office 365 and Microsoft Azure
  • Networking knowledge covering Cisco LAN/vLAN/WAN technologies
  • Previous experience of working within an IT Managed Services provider environment with multiple clients

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