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IT Support Engineer - Dundee - 5 months

Job Title: IT Support Engineer - Dundee - 5 months
Contract Type: Contract
Location: Dundee, Scotland
Industry:
IT
Salary: £130 - £150 per day
Start Date: ASAP
Reference: BBBH59699_1545132684
Contact Name: Craig Ross
Contact Email: c.ross@parity.net
Job Published: December 18, 2018 11:31

Job Description

IT Support Engineer - Dundee - 5 months

We require an experienced 2nd Line IT Support Specialist, someone familiar with supporting end users; Windows 10, managed service services (IP Telephony, WAN & LAN), cloud services (i.e. O365 and Azure) in a small dynamic team. The requirement is to provide a dedicated resource to provide IT support in line with standard SLA's.

This will include:

  • Support of 300 end users: Laptop builds using Windows 10 and SCCM
  • Provide IT support at 1st line level in a predominantly Microsoft estate
  • Troubleshooting and resolving end user issues Windows 10
  • Familiar with Service desk tooling (i.e. Jira Service Desk, ServiceNow or other similar).
  • Strong communication skills and confident to escalate issues
  • Confident of working within an ITIL framework.
  • Create & maintain documentation (i.e. install instructions & FAQs)
  • Using Agile Methodology to manage workload

PLEASE NOTE THIS ROLE FALLS INSIDE IR35

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