IT Support Officer
Job Title: | IT Support Officer |
Contract Type: | Contract |
Location: | Wolverhampton, West Midlands |
Industry: | |
Salary: | £14 - £17 per hour |
Start Date: | ASAP |
Reference: | BBBH565213333456_1538141090 |
Contact Name: | Charlotte O'loughlin |
Contact Email: | c.oloughlin@parity.net |
Job Published: | September 28, 2018 14:24 |
Job Description
IT Support Officer - 2nd Line
Contract. 6 Months+. £13-17 p/h (UMBRELLA). Wolverhampton
IT Support Officer required urgently for an inital 6 month contract with the option to extend. The successful candidate will have good all round IT Support & knowledge.
Must be proficient in providing a full customer service experience including resolving some third line service desk queries, through to configuring and installing new equipment for customers.
Skills and Experience
- Ability to resolve IT issues on; desktops, laptops, mobile devices, phones, thin client devices, e-tokens, networks and Printers.
- A thorough understanding of; Microsoft Windows 7 and 10, Microsoft Office, Microsoft Exchange, Microsoft Active Directory, Microsoft Systems Centre and Service Desk Systems
- Demonstrate an understanding of what should be recorded about an IT issue and why
- Have the ability to communicate with IT users at all levels about IT issues of various complexities
- Knowledge of service levels and how they are applied in an IT environment
- Knowledge and understanding of information and data security
- Knowledge of ITIL
- Demonstrate current experience of providing support to IT users in a large and busy ICT environment (ie 2000+ users)
- Have experience of installing hardware and software
For more information please apply now.
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