IT Support Officer - 2nd Line

Contract. 6 Months+. £13-17 p/h (UMBRELLA). Wolverhampton

IT Support Officer required urgently for an inital 6 month contract with the option to extend. The successful candidate will have good all round IT Support & knowledge.
Must be proficient in providing a full customer service experience including resolving some third line service desk queries, through to configuring and installing new equipment for customers.

Skills and Experience

• Ability to resolve IT issues on; desktops, laptops, mobile devices, phones, thin client devices, e-tokens, networks and Printers.
• A thorough understanding of; Microsoft Windows 7 and 10, Microsoft Office, Microsoft Exchange, Microsoft Active Directory, Microsoft Systems Centre and Service Desk Systems
• Demonstrate an understanding of what should be recorded about an IT issue and why
• Have the ability to communicate with IT users at all levels about IT issues of various complexities
• Knowledge of service levels and how they are applied in an IT environment
• Knowledge and understanding of information and data security
• Knowledge of ITIL
• Demonstrate current experience of providing support to IT users in a large and busy ICT environment (ie 2000+ users)
• Have experience of installing hardware and software

For more information please apply now.

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