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IT Transition Support Officer

Job Title: IT Transition Support Officer
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
IT
Salary: £180 - £260 per day
Reference: BBBH60691_1555086171
Contact Name: Jessica Roberts
Contact Email: j.roberts@parity.net
Job Published: April 12, 2019 17:22

Job Description

IT Transition Support Officer - 4 week contract - Edinburgh

Our public sector client based in Edinburgh has an exciting opportunity for a skilled IT Transition Support Officer to support a desktop and user transition project, which will end in summer 2019. This involves working closely with the existing IT team and FR's end-users, the preparation and distribution of desktop, laptops and phones and providing ad-hoc guidance and support to users as required in support of their transition.

Please note this role may involve travel.

Essential

  • Experience in a first and / or second line technical support position. Familiarity with desktop and application support principles and techniques. Demonstrable understanding of underlying infrastructure (such as LAN / WAN / WLAN, servers and storage).
  • Extensive knowledge of Microsoft Windows (XP, 7 and 10), Microsoft Office and Microsoft Active Directory (Azure).
  • Understanding of the typical client / service application stack and associated troubleshooting techniques.
  • Experience of communicating with a range of stakeholders with varying levels of IT knowledge and technical ability.
  • Experience supporting audio / visual, video conferencing and telephony.

Desirable

  • An understanding of Cloud and Hybrid-Cloud solutions.
  • An understanding of the importance of InfoSec principles, particularly in relation to Government.
  • Experience working in a customer service environment.
  • A qualification in and a practical understanding of the Information Technology Infrastructure Library (minimum Foundation level).

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