Lead Application Support Engineer
|Job Title:||Lead Application Support Engineer|
|Salary:||£55000 - £65000 per annum|
|Contact Name:||Sarah Mehran|
|Job Published:||June 30, 2017 14:48|
Entrepreneurial family-feel business is looking for a Lead Application Support Engineer to work alongside their Client Services Manager in building a support function within their business. They are focused on quality and work closely with clients to ensure their range of products are top of their game. This role is joining their product side of the business on their flagship product - a product of which has close to doubled the size of their business over the last 3 years or so and will continue to grow it.
You would be within a very collaborative working environment where your opinions will be heard and you will be able to contribute to technical decisions whatever the level you are at.
There is currently no support function on their business. The developers are providing this at present. The company are looking for someone ambitious who wishes to create a support function and be responsible and accountable for growing the entire technical functionality of this side of the business. You will work alongside the Client Services Manager who is not technical. He will deal with the customer side and you will build the technical side, building a team underneath you. He is not technical so you will be given technical freedom to implement solutions and processes as you see fit.
Key responsibilities and experience needed:
- Delivering technical and non-technical solutions to end users
- Taking full ownership over technical issues and working with developers to resolve more advanced issues
- Establishing and delivering best practise processes
- Building a technical support team
- Resolve escalated customer complaints without help of Client Services Manager
- Basic development skills needed to bug fix, perform enhancements and modifications to the SQL and C# code.
- Experience with SQL queries, and SQL joins is a must
This is a hands on technical role where you will be building an Application Support Function within a truly entrepreneurial business from ground up!
Up to 55k
Parity Professionals - Source, Develop, Transform
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