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MS Dynamics CRM Business Analyst

Job Title: MS Dynamics CRM Business Analyst
Contract Type: Contract
Location: Coventry, West Midlands
Industry:
IT
Salary: £400 - £450 per day
Start Date: ASAP
Reference: BBBH59989_1548416874
Contact Name: Michael Hartley
Contact Email: m.hartley@parity.net
Job Published: January 25, 2019 11:47

Job Description

MS Dynamics CRM Business Analyst - Until 29th March Initially - £400-450pd - Public Sector

Our leading Public Sector client is looking for a MS Dynamics CRM Business Analyst to come on board on a long term project to complete a number of deliverables to move their project forward.

Objectives:

  • Establish the process for measuring Business Case benefits and impacts against the employer CRM system and business processes.
  • Determine the plan for delivering Business Cases through to approval.
  • Business Case preparation and benefits realisation planning
  • Analyse employer CRM business processes, map flow/outcomes with Stakeholders and remove bottlenecks
  • Gather and analyse requirements, specify updated functionality, customer changes and transformation programme changes into the employer CRM
  • Stakeholder management and change management in a CRM environment
  • Identify and accommodate requirements from the Customer Support Consolidation Project and the Transformation Programme

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