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Online Support - Helpdesk

Job Title: Online Support - Helpdesk
Contract Type: Contract
Location: Sheffield, South Yorkshire
Industry:
IT
Salary: £120 - £160 per day + Competitive Rate
Reference: BBBH54720_1505836348
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: September 19, 2017 16:52

Job Description

Online Support - IT Help desk - Contract

2 Months - Sheffield

Online Support - IT Administration



Experience and knowledge required;

  • Process driven and able to work on their own
  • Receive an estimated 50,000 emails during these 2 months for things from password resets, accounts expired, options not visible and Administrator changes to accounts
  • Be able to work at a very quick pace and be able to pick things up quickly
  • Process driven role and any mistake can result in security breaches so a keen eye for detail is essential


IT Skills are also needed from basics of Outlook to assessing problems logging in etc.

  • Excellent written and oral communication
  • Good organisational skills
  • Excellent customer service
  • IT literate
  • Adaptable and resilient, the role will encompass a broad range of tasks and responsibilities and duties will vary over time

Online Support - IT Help desk - Contract

2 Months - Sheffield

Online Support - IT Help desk

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.