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Project Manager- Contact Centre Implementation

Job Title: Project Manager- Contact Centre Implementation
Contract Type: Contract
Location: Hampshire, England
Salary: £0.00 per annum
Start Date: ASAP
Reference: BBBH55071_1505216430
Contact Name: Nicola Wartho
Contact Email: n.wartho@parity.net
Job Published: September 12, 2017 12:40

Job Description

Project Manager- Contact Centre Implementation - 3 months
An opportunity for an experienced Project Manager to join a key public sector organisation based in Hampshire. You will be required to develop operational plans for the delivery of a Contact Centre Support Service. You will directly engage with stakeholders from public, private and third sector organisations and collaborating with statistical, IT, external suppliers.

  • Refining the business requirements to deliver a customer contact centre
  • Working with teams to identify the best approach for implementing the technology.
  • Identify the resource model needed across both operations to cover business as usual.
  • Cost the requirements and ensure that budget allocations is suitable.

Desirable Skills:

  • Experience of developing and implementing large call centres.
  • Project Management qualification (e.g prince2)

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