|Job Title:||Rententions Executive|
|Salary:||£18000.00 - £20000.00 per annum|
|Contact Name:||Emma Passos|
|Job Published:||September 29, 2017 11:56|
You will be required to contact existing customers who have expressed an interest in leaving our services. You will be expected to patiently and empathetically, track information, and apply consultative skills regarding our services/pricing to retain their custom.
- Investigate customer grievances in a timely and professional manner
- Gain an understanding of the customer's needs and the reason for leaving.
- Act as a 'point of contact' for a portfolio of customers who have either complex or demanding needs or customers who have previously had a bad experience and require on-going support
- To acknowledge and respond to both positive and negative feedback
- Ensure all retention, complaint and pro-active calls are completed within SLA
- Previous retention experience in a compliance lead environment (12 months minimum)
- Highly organised individual.
- Experience of working towards deadlines and working towards KPIs
- Previous experience of working in a fast paced environment
Parity Professionals - Source, Develop, Transform
Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services.
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