Latest Opportunities


Rententions Executive

Job Title: Rententions Executive
Contract Type: Permanent
Location: Warrington, Cheshire
Salary: £18000.00 - £20000.00 per annum
Reference: BBBH55243_1506682612
Contact Name: Emma Passos
Contact Email: e.passos@parity.net
Job Published: September 29, 2017 11:56

Job Description

Retention Executive

£18k- £20k


You will be required to contact existing customers who have expressed an interest in leaving our services. You will be expected to patiently and empathetically, track information, and apply consultative skills regarding our services/pricing to retain their custom.


  • Investigate customer grievances in a timely and professional manner
  • Gain an understanding of the customer's needs and the reason for leaving.
  • Act as a 'point of contact' for a portfolio of customers who have either complex or demanding needs or customers who have previously had a bad experience and require on-going support
  • To acknowledge and respond to both positive and negative feedback
  • Ensure all retention, complaint and pro-active calls are completed within SLA

Your Experience

  • Previous retention experience in a compliance lead environment (12 months minimum)
  • Highly organised individual.
  • Experience of working towards deadlines and working towards KPIs
  • Previous experience of working in a fast paced environment

Parity Professionals - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services.

Get similar jobs like these by email

By submitting your details you agree to our T&C's