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Sales Team Leader

Job Title: Sales Team Leader
Contract Type: Permanent
Location: Warrington, Cheshire
Industry:
Salary: Up to £0.00 per annum
Start Date: ASAP
Reference: BBBH56920_1526996013
Contact Name: Connor Walker
Contact Email: c.walker@parity.net
Job Published: May 22, 2018 14:33

Job Description

Sales Team Lead - Warrington - up to £25k (£35k+ OTE)

Are you somebody who is passionate about motivation, engagment, coaching and contious improvement? This is the role for you!

This is an exciting opportunity for a Sales Team Lead to join a market leading solution provider within the financial services industry.

You will be joining a company that treat their employees as their most valuable asset. If you can bring energy, effort and new ideas to the team, you will be giving a great deal in return. They offer great opportunities to acquire new skills and build a career in a dynamic, fast paced-enviroment.

Role Overview

  • To maximise efficiency, productivity and revenue generation opportunities through the effective leadership of a team of the Tele Account Managers.
  • To protect the reputation of the client by operating to the highest standards of compliance and customer service at all times.

Key Responsibilities:

  • Effective leadership of the Agency Team, including supervision, motivation and monitoring of team performance.
  • Manage the recruitment and training of new staff on your team.
  • Monitor team training needs. Facilitate appropriate interventions to meet identified training need and secures required resource.
  • Conduct regular team briefs to inform, support & motivate the team.
  • Identify team priorities, individual issues and create action plans accordingly.
  • Maintain detailed knowledge of the company's products and services.
  • Identify and implement enhancements to process and procedures.
  • Manage resources in line with business forecasting.
  • Work closely with the sales coach to successfully coach, develop and performance manage the team to deliver results that exceed business expectations.
  • Own departmental and cross company communication to ensure consistency of process and to improve the level of customer service.
  • Plan, implement and measure targets and KPI's for the team and individuals.
  • Manage the bonus scheme applicable to the team including KPI adjustments, together with ad hoc incentives to drive performance.
  • To adapt positively to change, meet the changing demands of the work environment and any delays or other unexpected demands.
  • Liaise with Agencies in order to resolve issues that may arise.
  • Seek ways to continuously improve the sales process and share best practices with other managers.
  • Work with Sales Management colleagues and the Best Advice team to facilitate the supply of enquiries.
  • Prepare effective reports on Team and individual performance.
  • Represent the Agency Team within the management team.
  • Ad hoc projects.

Objectives:

  • To ensure all Employee and Agency enquiries are resolved within agreed Service levels/ Timescales, whilst balancing the needs of the Employee and Agency with those of the business.
  • To ensure both Team and individual targets are achieved in relation to productivity and quality.
  • To demonstrate and promote quality within the department.
  • To actively promote the Agency Team as an effective, professional area of the Operations department by displaying a positive attitude at all times.
  • To build and maintain good working relationships with colleagues and management.

Person Specification

Knowledge & Experience

  • Previous Sales team management (inbound & outbound) experience.
  • Passionate about motivation, engagement, coaching, performance management & continuous improvement.
  • Analytical - monitor and analyse MI for performance and compliance.
  • Experience with accountancy, umbrella, insurance /financial services.

If you feel you would be a good fit for the role, apply here!



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