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SC Cleared 2nd Line Support - EUC

Job Title: SC Cleared 2nd Line Support - EUC
Contract Type: Contract
Location: Milton Keynes, Buckinghamshire
Industry:
IT
Salary: £210 - £217 per day
Start Date: ASAP
Reference: BBBH54382_1499692137
Contact Name: Charlotte O'loughlin
Contact Email: c.oloughlin@parity.net
Job Published: July 10, 2017 14:09

Job Description

SC Cleared 2nd Line Support - End User Compute team member

Contract. Milton Keynes. 6 Months +. £210-£217 Per day. Central Government. Outside IR35

SC Cleared 2nd Line Support team member required in Milton Keynes. This role falls outside of IR35.

The role

  • To support, operate and maintain the current secure server platforms.
  • To support, operate and expand the current secure mobile solution.
  • To support the operational processes needed to deliver the required service levels to customers.
  • To maintain within ICT Operations the hardware, software, licensing for all aspects of the EUC Services.
  • Provide end to end service support for EUDs, including direct user support to director level.
  • Support EUC background infrastructure, including:Active Directory, Group Policy, Disk encryption, SCEP, McAfee, WSUS and Avanti Endpoint Management and Security Suite.
  • Skills transfer and development of an employee to develop the capability within the current team.
  • To maintain and support the ICT Operating model including Policy, Process and procedures to ITIL 3 standard.
  • The delivery and execution of an integrated and consistent document set related to the product support requirement.

Knowledge / Skills Required

  • Experienced in the creation of Knowledge Based Articles, and training of users
  • Experienced in working with Secure Mobile Technologies
  • Experienced in handling and management of Cryptographic material and associated Security Procedures
  • Knowledge of Virtual Private Networks
  • Knowledge of encryption devices and protocols
  • Proficiency with traditional networks and mobile networking technologies
  • Experience in working alongside many aspects of the ITIL3 environment such as release to production, problem & change management, and quality assurance.
  • Experience across the full range of Windows (Server and Client) and Office environments.
  • The ability to work as a key member of the EUD Service team and to be part of a service team striving to achieve exemplary service.
  • The ability to communicate clearly at all user levels
  • The ability to create and support Operational Process documentation, for use across the business
  • Good working knowledge of EUD build process, automation and streamlining
  • Good working knowledge of certificate based authentication
  • DV Clearance or SC Clearance

For more information please apply now

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