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SC Cleared Messaging and Communications Specialist

Job Title: SC Cleared Messaging and Communications Specialist
Contract Type: Contract
Location: Milton Keynes, Buckinghamshire
Salary: £500 - £530 per day
Start Date: ASAP
Reference: BBBH5563655_1509641800
Contact Name: Charlotte O'loughlin
Contact Email: c.oloughlin@parity.net
Job Published: November 02, 2017 16:56

Job Description

SC Cleared Messaging and Communications Specialist

Contract. Central Gov. Outside IR35 Scope. 6 Months. £500-£530P/D

SC Cleared Messaging and Communications Specialist - This role is within the IaaS Team within the wider ICT Operations. Primarily a 3rd line support role, but with direct customer interaction and the opportunity to develop and participate in project activities.

The role

  • Provide 3rd line technical diagnosis and resolution of Incidents and Service Requests.
  • Accurately assess any proposed Request for Change (RfC) against business impact, cost, benefit and risk associated to maintaining the operational integrity of the platforms currently under support.
  • Responsible for recording and submitting iTime accurately within PRISM, on a weekly basis, in line with the corporate policy.
  • Provide a professional, integrated and effective platform support service to customers and internal delivery teams.
  • Collect, produce and share documentation
  • Create process designs and other similar documentation.
  • Participate in the creation and support of new services across EUC, providing techinical input, commentary and analysis where required.
  • Create and maintain technical design and support documentation relating to internal and external customers systems.

Skills and Expeirence

  • MS Lync 2013
  • Skype For Business
  • MS Exchange 2010/2013/2016
  • Powershell
  • Enterprise Vault for Exchange
  • Expert knowledge of Messaging Gateway technologies (Symantec)
  • Experience of Virtual Environments
  • Experience in working within a secure environment
  • Experience in working alongside many aspects of the ITIL3 environment, such as release to production, problem and change management.
  • The ability to take a complex problem and drive through to the end goal.
  • Strong analytical ability where trouble shooting scripted on-boarding processes.
  • Strong organisational and prioritisation skills with the ability to deliver.
  • The ability to create and support Operational Process documentation.
  • The ability to create and manage Operational Acceptance Criteria.
  • Experience of working within an Information Technology Infrastructure Library (ITIL v3) support environment.
  • MS Windows 2008/2012/2016 Server
  • Active Directory GP OU and configuration and permissions of user and workstation, Servers.
  • Lync Migration and intergration.
  • Knowledge of IT Service Management toolsets i.e. ServiceNow, HP Service Manager (SM9)
  • Operating Infrastructure: MCP/MCSE accreditation.Linux - VM Ware - HyperV F5 Big IP Netapps - Experience of Service Desk toolsets Foundation certificate in ITIL Service Management

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