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Senior Analyst - Application Services

Job Title: Senior Analyst - Application Services
Contract Type: Contract
Location: Bristol, England
Industry:
IT
Salary: £325 - £350 per day
Reference: BBBH54869_1503488622
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: August 23, 2017 12:43

Job Description

Senior Analyst - Application Services - 3 Month Contract

Bristol or Bolton

£325 - £350 pd


As a Senior Analyst you will be responsible for;

  • Taking a key role for assigned platform components & supporting other team members in that service delivery.
  • Oversee the implementation of complex planned changes, liaising with other departments as necessary to ensure effective problem resolution
  • Identify opportunities for service improvement through internal analysis and customer liaison in order to improve customer service
  • Fully engaged in Change-, Incident- and Problem management processes and perform all necessary duties to ensure compliance with them
  • Assist or lead the analysis and resolution of complex incidents and problems, including liaison with all other parties as appropriate, ensuring that steps are taken to eliminate root cause and recurrence
  • Coordination of maintenance, housekeeping and Changes for assigned components, including effective communication to all stakeholders.
  • Approval for all BAU and project proposals for platform services
  • Scoping, Assessing and estimating new proposals presented by Demand Management, highlighting any potential resourcing issues to ensure Business expectations are clear and achievable
  • Produce and assess proposals for new components, taking into consideration end-to-end service considerations

Experience Required;

  • Experienced senior support analyst with an excellent record in service delivery
  • Proven experience in resolving incidents and problem-solving in a timely manner, and managing change
  • Relevant ITIL process experience (Incident, Problem, Change)
  • Significant experience of the operation and maintenance of the platforms and components supported by the team
  • Business knowledge relevant to the team's support in order to assess potential business impact of issues with those services
  • Proven ability to understand, implement and utilise new technologies

Senior Analyst - Application Services - 3 Month Contract

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