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Senior Infrastructure Technician

Job Title: Senior Infrastructure Technician
Contract Type: Permanent
Location: Coventry, West Midlands
Industry:
IT
Salary: Up to £37500.00 per annum
Start Date: ASAP
Reference: BBBH59127_1540398266
Contact Name: Henry Lello
Contact Email: h.lello@parity.net
Job Published: October 24, 2018 17:24

Job Description

Senior Infrastructure Technician

Coventry

£37,500 pa

The client requires an individual with proven and clearly demonstrable experience in Microsoft OS based Infrastructure to provide support covering Windows 7 and Windows Server 2008 / 2012, Microsoft Exchange 2010, File and print, and Citrix.

Responsibilities include:

  • Maintains and makes recommendations on application and/or hardware support processes, and checks that all requests for support are dealt with according to agreed procedures.

  • Uses application management software and tools to investigate issues, collect performance statistics and create reports. Identifies and resolves complex issues with applications, following agreed procedures.

  • Undertakes complex and routine installations and de-installations of items of hardware and/or software. Corrects faults, calling on external resources if required

  • Document details of all hardware/software items that have been installed and removed so that configuration management records can be updated within Cherwell Service management tool.

  • Complete all service desk calls that have been allocated in agreed timescales, updating the task with relevant info, ensure customer is updated until resolution.

  • Assists in the managing of 3rd party support providers in relation to own sphere of control. Communicates with the suppliers on a regular basis regarding new and ongoing Projects.

Suitable applicants will therefore have:

  • Support, administration and installation of MS Windows Server
  • Citrix logon and performance troubleshooting
  • Active Directory configuration and maintenance
  • Server performance troubleshooting and problem solving
  • VMWare resource monitoring and troubleshooting and problem solving

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