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Senior IT Assistant/ 2 years FTC/ Glasgow/ £22.214 pa

Job Title: Senior IT Assistant/ 2 years FTC/ Glasgow/ £22.214 pa
Contract Type: Permanent
Location: Glasgow, Scotland
Industry:
IT
Salary: £22214 - £24983 per annum
Start Date: May - June 2018
Reference: BBBH57456_1525960050
Contact Name: Barbara Tomaszewska
Contact Email: B.Tomaszewska@parity.net
Job Published: May 10, 2018 14:47

Job Description

We have a fantastic opportunity for an experienced Service Desk Analyst with our public-sector client for a 2 years fixed term contract based in Glasgow.

In this role, you will be a part of service desk team, aiding staff and students with IT issues and offering solutions though clients MY Service call management system.

Main duties:

  • Responsible for assisting staff and students in resolving I.T queries and problems using the My Service call management platform
  • Ensure daily workloads are managed effectively and prioritised where necessary
  • Ensure that Service Desk standards and procedures are followed and maintained
  • Provide a high level of customer service commensurate with staff/student expectations
  • Assist in developing Service Desk systems and processes as part of our continual improvement strategy
  • Liaise effectively with I.T departments to effectively communicate issues and resolve problems
  • Contribute towards our ITSM (Information Technology Service Management) framework through staff development

Essential Skills:

  • Good general level of education, normally HNC/HND
  • Ability to demonstrate relevant experience or IT/AV related degree with relevant post qualification experience
  • Good working knowledge of IT/AV and how it is used in a Business and Education environment
  • Able to clearly explain information and procedures in non-technical terms to a range of users.
  • Able to analyse and interpret routine information before acting on it.

High level of Customer service skill.

Please supply your CV for consideration

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