Senior IT Assistant/ 2 years FTC/ Glasgow/ £22.214 pa
|Job Title:||Senior IT Assistant/ 2 years FTC/ Glasgow/ £22.214 pa|
|Salary:||£22214 - £24983 per annum|
|Start Date:||May - June 2018|
|Contact Name:||Barbara Tomaszewska|
|Job Published:||May 10, 2018 14:47|
We have a fantastic opportunity for an experienced Service Desk Analyst with our public-sector client for a 2 years fixed term contract based in Glasgow.
In this role, you will be a part of service desk team, aiding staff and students with IT issues and offering solutions though clients MY Service call management system.
- Responsible for assisting staff and students in resolving I.T queries and problems using the My Service call management platform
- Ensure daily workloads are managed effectively and prioritised where necessary
- Ensure that Service Desk standards and procedures are followed and maintained
- Provide a high level of customer service commensurate with staff/student expectations
- Assist in developing Service Desk systems and processes as part of our continual improvement strategy
- Liaise effectively with I.T departments to effectively communicate issues and resolve problems
- Contribute towards our ITSM (Information Technology Service Management) framework through staff development
- Good general level of education, normally HNC/HND
- Ability to demonstrate relevant experience or IT/AV related degree with relevant post qualification experience
- Good working knowledge of IT/AV and how it is used in a Business and Education environment
- Able to clearly explain information and procedures in non-technical terms to a range of users.
- Able to analyse and interpret routine information before acting on it.
High level of Customer service skill.
Please supply your CV for consideration
Parity Professionals - Source, Develop, Transform
Parity Professionals Ltd acts in the capacity of an Employment Agency when providing permanent recruitment services.
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