Senior IT Support Analyst
|Job Title:||Senior IT Support Analyst|
|Salary:||£160 - £190 per day|
|Contact Name:||Rhys Jones|
|Job Published:||November 13, 2018 17:40|
Senior IT Support Analyst - Edinburgh - £160-£190 per day
Please note this role is INSIDE IR35
Duties of the post are:
- Using the iFix queue, respond to requests for IT Support in chronological order and within agreed Service Level Agreement's.Assists users to make more effective use of desk-top systems, diagnosing problems & advising known solutions
- Responds to requests for support by providing information to resolve problem resolution & allocates unresolved calls
- To accurately record incident and change actions and their associated resolution.
- To effectively manage each personally assigned incident/change.
Provides an effective interface between users & service providers, including documenting problems
- Demonstrates/installs/upgrades desk-top systems & advises on updates etc
- Understanding of Corporate Smartphones
- Data and Permissions Management using Microsoft Exchange 2010
- Rebuilding of Workstations, Laptops and Tablets
- Liaise closely with colleagues in relation to overall queue management.
- Liaise with other Support Teams and External suppliers:Escalate any issues to Systems Management or Network Services to ensure any major issues are dealt with promptly.
- Liaise with external suppliers to provide problem resolution where external supplier resources are required.
Parity - Source, Develop, Transform
Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.
We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position
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