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Senior IT Support Analyst

Job Title: Senior IT Support Analyst
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
IT
Salary: £160 - £190 per day
Start Date: ASAP
Reference: BBBH59379_1542130818
Contact Name: Rhys Jones
Contact Email: r.jones@parity.net
Job Published: November 13, 2018 17:40

Job Description

Senior IT Support Analyst - Edinburgh - £160-£190 per day

Please note this role is INSIDE IR35

Duties of the post are:

  • Using the iFix queue, respond to requests for IT Support in chronological order and within agreed Service Level Agreement's.Assists users to make more effective use of desk-top systems, diagnosing problems & advising known solutions
  • Responds to requests for support by providing information to resolve problem resolution & allocates unresolved calls
  • To accurately record incident and change actions and their associated resolution.
  • To effectively manage each personally assigned incident/change.

Provides an effective interface between users & service providers, including documenting problems

  • Demonstrates/installs/upgrades desk-top systems & advises on updates etc
  • Understanding of Corporate Smartphones
  • Data and Permissions Management using Microsoft Exchange 2010
  • Rebuilding of Workstations, Laptops and Tablets
  • Liaise closely with colleagues in relation to overall queue management.
  • Liaise with other Support Teams and External suppliers:Escalate any issues to Systems Management or Network Services to ensure any major issues are dealt with promptly.
  • Liaise with external suppliers to provide problem resolution where external supplier resources are required.

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