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Service Assurance Manager

Job Title: Service Assurance Manager
Contract Type: Contract
Location: Dublin, Republic of Ireland
Industry:
IT
Salary: €450 - €500 per day
Start Date: ASAP
Reference: BBBH60993_1562333885
Contact Name: Michael Hartley
Contact Email: m.hartley@parity.net
Job Published: July 05, 2019 14:38

Job Description

Service Assurance Manager - Initial 6 Month Contract - 450-500pd - Dublin Based

Our client is looking for a Service Assurance Manager to work closely with partners ensuring there is policy and process compliance within ICT.

Duties:

  • To establish expected governance and work to report on same.
  • To lead a continuous improvement program to ensure training, compliance and process improvement in the key areas deployed within the business.
  • To understand the customer and business impact and will strive to ensure controls within these areas.
  • Lead, grow and develop a team of Service Transition Managers within ICT to support our Project Managers and ensure ease of transition into the service management team.
  • Raise process awareness within the Business Solutions Managers and within our Project Management Office.
  • Support and promote the ST Managers to establish governance and reporting within each project.
  • Ensure process compliance and consistency.

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