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Service Centre Advisor

Job Title: Service Centre Advisor
Contract Type: Contract
Location: Manchester, Greater Manchester
Industry:
IT
Salary: £100 - £113 per day
Start Date: asap
Reference: BBBH58185_1532335682
Contact Name: Charlotte O'loughlin
Contact Email: c.oloughlin@parity.net
Job Published: July 23, 2018 09:48

Job Description

Service Centre Advisor - Telephony and email based support

Contract. 5 Months +. Manchester. Public Sector. £113 Per day

Service Centre Advisor required urgently in Manchester. You will deliver a responsive professional high volume telephone and email query management service relating to policy, business applications and all other agreed activity.

The role

  • Deliver a responsive professional high volume telephone and email query management service to relating to policy, business applications and all other agreed activity.
  • Respond to enquiries from service users within 5 working days; utilise a range of tools and resources to minimise referrals to Tier 2 resolvers.
  • Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre.
  • Accurately report progress on query resolution via Service Now.
  • Support accurate and timely data and management information for all aspects of the business cycle.
  • Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre

Skills and attributes

  • Excellent verbal and written communication skills
  • Previous experience of working in the public sector would be beneficial
  • Strong IT skills - able to pick up new systems quickly and proven experience of working with systems (CRM, RMS etc)
  • Experience within a face paced customer facing environment
  • Enthusiastic and driven individual
  • Happy to go through basic security clearance
  • Willing to use own initiative
  • Ability to translate policy into an operational context
  • Able to work independently and as part of a team

For more information please apply now.



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