Service Centre Advisor - Telephony and email based support

Contract. 5 Months +. Manchester OR Coventry OR Gateshead. Public Sector. £113 Per day

Service Centre Advisor required urgently in Manchester. You will deliver a responsive professional high volume telephone and email query management service relating to policy, business applications and all other agreed activity.

The role

• Deliver a responsive professional high volume telephone and email query management service to relating to policy, business applications and all other agreed activity.
• Respond to enquiries from service users within 5 working days; utilise a range of tools and resources to minimise referrals to Tier 2 resolvers.
• Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre.
• Accurately report progress on query resolution via Service Now.
• Support accurate and timely data and management information for all aspects of the business cycle.
• Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre

Skills and attributes

• Excellent verbal and written communication skills
• Previous experience of working in the public sector would be beneficial
• Strong IT skills - able to pick up new systems quickly and proven experience of working with systems (CRM, RMS etc)
• Experience within a face paced customer facing environment
• Enthusiastic and driven individual
• Happy to go through basic security clearance
• Willing to use own initiative
• Ability to translate policy into an operational context
• Able to work independently and as part of a team

For more information please apply now.

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