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Service Centre Advisor

Job Title: Service Centre Advisor
Contract Type: Contract
Location: Coventry, West Midlands
Industry:
Salary: £0.00 per annum
Reference: BBBH54435_1499938478
Contact Name: Cameron De Souza
Contact Email: c.desouza@parity.net
Job Published: July 13, 2017 10:34

Job Description

Service Centre Advisor- £100 Per Day

( This role is inside IR35 )

Coventry - 6 months contract

One of our public sector clients are looking for 3 service centre advisors to join a thriving team in coventry, they are looking for someone to start in August for a 6 months contract.

The role

Deliver a responsive professional high volume telephone and email query management service to employers and providers relating to funding, policy, business applications

Respond to enquiries from service users within 5 working days; utilise a range of tools and resources to minimise referrals to Tier 2 resolvers.

Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre

Develop expertise within a lead area (LEVY); utilise digital platforms such as sharepoint to share knowledge across the Service Centre and cascade information to colleagues from internal webinars.

Accurately report progress on query resolution via Service Now.

Manage the development of a shared knowledge base within a lead area, developing relationships and sharing information, which supports and improves the work of the Service Centre.

Key Deliverables

Maintain current service Key Performance Indicators

Skills

    • Open and approachable management style;
    • Excellent analytical skills;
    • Excellent verbal and written communication skills;
    • Experience within a face paced customer facing environment;
    • Enthusiastic and driven individual;
    • Willing to use own initiative;
    • Ability to translate policy into an operational context;
    • Able to work independently and as part of a team;
    • Strong IT skills.

If you have the skills and experience needed please Apply

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.

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