Service Delivery Manager - Digital - ITIL - Service Desk

This is a key role to support this £multi-billion programme in setting up a service fuction to support it.

The Service Delivery Manager will support the Digital Service Development and Delivery Manager in the creation, management and governance of an initial set of digital services

Ke responsibilities

• Working with the Business Analysts and Solutions Architects in the development of Business Cases and ensuring user requirements are met
• working with third parties to ensure the user experience is second to none and ensuring the Digital Service outcomes are defined, measured and governed
• building of compatible third-party services, both as customers and suppliers, contractually embedded interface commitments
• overseeing the use of a tiered support function for an appropriate and cost-effective user experience
• building a catalogue of services and publishing it so that they are known to the customer community
• formally agreeing turnaround times on service delivery and measuring achieved results to evidence user experience

You will require proven experience of the below and it will be evidenced in your CV

Significant and demonstrable experience in service development, transition and management. Previous experience of the design and development of a digital service and the transition of that service from programme to business-as-usual. The successful candidate will also:

• understand the needs of the internal or external customer and keep them in mind when taking actions or making decisions
• have the ability to influence and persuade others to take a specific course of action when there is no direct line of command or control and direct others to undertake tasks
• keep overall objectives and strategies in mind
• maintain strong interpersonal skills with the ability to establish positive working relationships and influence people at all levels including the customer base
• possess excellent written and verbal communication skills with the ability to present complex information clearly and effectively in appropriate styles at all levels
• have the ability to set objectives and make decisions at the appropriate time, considering the needs of the situation, priorities, constraints and the availability of necessary information

Parity - Source, Develop, Transform

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