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Service Delivery Manager - inside IR35

Job Title: Service Delivery Manager - inside IR35
Contract Type: Contract
Location: Salford, Greater Manchester
Salary: £600 - £750 per day
Reference: BBBH57846_1537970452
Contact Name: Nick Draper
Contact Email: n.draper@parity.net
Job Published: September 26, 2018 15:00

Job Description

Service Delivery - ITIL - Expert - Service Introduction

Working on a high profile project, you will be an experienced Service Delivery Manager with proven experience of working on high performance/high availability systems. The role will include the following;

  • Identifying resource needs and building/recruitment of the team
  • Defining the E2E Service Introduction process
  • Developing the linkage into the overall Problem and Incident Management processes
  • Identifying, creating and maintaining relationships with key resources from multiple vendors who together support services
  • Liaison with technical teams inside and outside Data Engineering to define the necessary non-functional and instrumentation requirements for the supported services online platform
  • Review and continuously improve the live availability of supported services
  • Work with the QA and development teams to streamline and continuously improve the deployment and service acceptance processes
  • Identifying potential tools/partners required to support the in life services and working with the leadership team to develop a vendor strategy for Data Engineering

The role holder will specifically have overall responsibility & accountability for:

  • Uptime and availability of the live operational services/infrastructure
  • Defining and improving the Service Introduction process
  • Defining Acceptance into Service criteria and processes
  • Coordination with other Service Management teams
  • Liaison and communication with Helpdesk and Incident Management teams
  • Supporting the development of the business continuity plan and testing this as appropriate
  • Continually optimising infrastructure performance and resilience
  • Platform capacity management

The following are key skills to perform the role:

  • Qualified ITIL Expert/Master
  • Service Management and Introduction on high performance/high availability systems
  • Managing complex integrated systems
  • Performance testing
  • Stress testing
  • Volume testing
  • Soak, resource and leak testing
  • Failover and recovery testing
  • Knowledge of operating systems, databases, application servers, virtualisation, clouds, security, version control systems, continuous integration and build systems, backup and restore
  • Rapid deployment of environments
  • Researching and developing new techniques for deployment and system administration

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