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Service Delivery Project Manager - 12 Months

Job Title: Service Delivery Project Manager - 12 Months
Contract Type: Contract
Location: Gourock, Inverclyde
Industry:
Salary: £38623 - £54720 per annum
Start Date: ASAP
Reference: BBBH60194_1551116508
Contact Name: Rhys Jones
Contact Email: r.jones@parity.net
Job Published: February 25, 2019 17:41

Job Description

Service Delivery Manager - Gourock - 12 Months

The successful candidate must be able to commute to Gourock on a daily basis.


Key Responsibilities

  • Oversee and monitor the implementation of service delivery projects as agreed, ensuring delivery as per the documented timescales and milestones
  • Co-ordinate the various functional units involved in delivering service delivery projects to ensure successful completion of planned objectives, escalating to the appropriate forum where necessary
  • Control all communication and engagement with 3rd parties involved in the delivery of service delivery projects, ensuring all communications are appropriate, align with corporate standards and are fully validated and recorded
  • Control the organisational response to formal requests for information, ensuring all responses align with the corporate position, are fully validated and are recorded, circulated, reviewed, collated and returned within the timescales agreed
  • Identify, define, co-ordinate, monitor and control the delivery of all activities associated with service delivery projects within defined constraints
  • Carry out impact assessments in relation to options for the development and implementation of specific service delivery projects, assess the impact of each proposal and prepare findings for further consideration by the appropriate internal and external forums.
  • Maintain a "programme" view of all service delivery projects and dependencies/interfaces with other initiatives within the portfolio and organisation
  • Support the accurate costing of initiatives by carrying out a thorough scoping of the proposed delivery approach, contributing as required by the Finance Department. Manage the project budget, monitoring the expenditures and costs against forecasts
  • Liaise with other project managers and colleagues to ensure identification of synergies and opportunities for collaboration and efficiencies.
  • Organise and chair the Programme Steering Group and Project Team Meetings ensuring actions arising are captured and tracked to closure
  • Manage the delivery of project outputs, taking responsibility for overall progress and use of resources and initiating corrective action were necessary

Essential Criteria

  • Experience of stakeholder analysis and manage the communications with stakeholders
  • Experience of using information for management purposes and in setting and monitoring targets and performance indicators
  • Excellent report writing and presentation skills
  • Experience of organising and chairing meetings
  • Experience of change management and the use of skills to facilitate change
  • Experience and knowledge of delivering effective customer-orientated services
  • Knowledge and experience of delivering quality improvement initiatives e.g. the ability to analyse and redesign business processes to make best use of the people involved and enabling this with new technology as appropriate
  • Evidence of excellent communication and negotiation/influencing skills
  • Effective leadership skills. Ability to lead and create a clear common purpose amongst the members of the sub-project teams
  • Good knowledge of methodologies and techniques for planning, monitoring and controlling projects
  • Good knowledge of budgeting and resource allocation procedures and effective financial management skills
  • The ability to find ways of solving or pre-empting problems
  • Formal project management training using methodologies such as PRINCE2, Agile or Management of Risk (MOR)
  • Experience of co-ordinating all Project Phases including Initiation, Design, Implementation, Transition and Support
  • Knowledge and experience of delivering quality improvement initiatives e.g. the ability to analyse and redesign business processes to make best use of the people involved and enabling this with new technology as appropriate

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