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Service Design Analyst

Job Title: Service Design Analyst
Contract Type: Contract
Location: Bristol, England
Industry:
Salary: £375 - £450 per day
Start Date: ASAP
Reference: BBBH58605555_1538387630
Contact Name: Ryan Gladding
Contact Email: r.gladding@parity.net
Job Published: October 01, 2018 10:53

Job Description

Service Design Analyst

£400 - £450 Per day. Bristol. 6 Months +

We are recruiting on behalf of one of the UK's largest insurance brands within the UK. This role will be designing and transitioning regional service changes for Security Platforms being implemented under the Global Information Security Transformation Programme.

As IT Service Design Analyst, you will be required to assist with project delivery by building, gaining agreement, communication and delivery of the regional service support model. You will also need to identify what resources will be needed to support the solution and what the support requirements will be in terms of Service Desk, Global and Regional Service Operations, and Release & Deployment Management, as well as other stakeholders i.e. third-party vendors.

Key Responsibilities:

  • Create and deliver the Service Design and Introduction deliverables such as Operational Acceptance Criteria, Service Definition Documentation.
  • Work with Project Stakeholders to ensure adherence to operational acceptance criteria.
  • Raise service related risks and issues to the Project Manager when necessary.
  • Champion the function of Service Design and Introduction to teams within and outside of IT Technical Products.
  • Contribute to continual service improvement activities to ensure a robust and efficient function which serves the needs of the business
  • Develop a (people) change management plan (including communications) and implement for the services being changed.
  • Define and documenting the local JML access provisioning and recertification process.

For more information please apply now

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