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Service Design and Transition Manager

Job Title: Service Design and Transition Manager
Contract Type: Contract
Location: Milton Keynes, Buckinghamshire
Salary: £300 - £330 per day
Start Date: ASAP
Reference: BBBH54709_1502205224
Contact Name: Victoria Haughton
Contact Email: v.haughton@parity.net
Job Published: August 08, 2017 16:13

Job Description

Service Design- Service Transition- Process- Function- Operation- Service Delivery

Service Design & Transition Manager - DV CLEARED

Our client based in Milton Keynes are currently recruiting for a Service Design Manager (DV Cleared) on a contract basis for 3 months initially with a view to extend

You will be responsible for developing service solutions and transitioning products and servoces into service support ensure the stability of services with both new and exisiting customers

Key Responsibilities;

  • Ensure that Acceptance into Service is considered accordingly during the project
  • Work closely with teams to translate project demand into design and transition plans
  • Take responsibility for service design, transition and operational readiness.
  • Define new operational processes to ensure that the correct level of governance is in place
  • Take responsibility for setting up and managing the Service Design function.
  • Oversee all performance measures

Experience Required;

  • Definining and implementing process frameworks to support delivery of Global Services
  • Managing the delivery of change to non-IT services
  • Managing the delivery of risk management
  • Ability to present complex information in a clear and concise manner
  • Excellent communication skills

Nice to have;

  • ITIL Qualified / Certified
  • Understanfing of overseas delivery
  • Process design and re-engineering
  • ISO 9001
  • Experience of working within a business critical ITIL based service

This role requires DV Clearance

Service Design- Service Transition- Process- Function- Operation- Service Delivery

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