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Service Designer

Job Title: Service Designer
Contract Type: Contract
Location: Milton Keynes, Buckinghamshire
Industry:
IT
Salary: £300 - £380 per day
Reference: BBBH55115_1506691930
Contact Name: Sophie Snelson
Contact Email: s.snelson@parity.net
Job Published: September 29, 2017 14:32

Job Description

Service Design - Contract - Milton Keynes

Service Design - 6 Month Contract

£300pd - £380pd

Valid/In date Security Clearance is required to be successful in application for this role.


As a Service Designer you will be responsible for ensuring all service design templates and standards are ready and available for projects and design functions.

As a Service Design you will be responsible for;

  • Ensuring that service designs are delivered for new services and are successfully integrated into existing service grouping.
  • Working with the commercial team to develop service component costs to enhance the current bid and commercial processes
  • Designing and build a catalogue of services that outlines the offerings provided by SGS
  • Ensuring that the service design and transition elements of the service management framework are designed to agreed standards and deliver value
  • Engaging with regional and UK teams to ensure that service design processes are fit for purpose and easy to manage
  • Establishing a set of internal metrics to measure the effectiveness, compliance and buy-in to new processes across SGS.
  • Working with the Service Assurance Manager to ensure that appropriate level of risk assessment is completed for new and changed services with particular focus on capacity and commercial capability.

Experience required includes;

  • Experience of using service management tools
  • Strong Technical knowledge of Information and Communications Technology
  • Experience of designing technical and non-technical solutions
  • An understanding of basic service design and architecture principles.
  • Experience of managing the delivery of risk management
  • ITIL foundation certificate
  • Knowledge of ITIL framework
  • Ability to present complex information in an understandable and compelling manor
  • Excellent planning skills with ability to work to defined schedules
  • Strong communication skills, both verbal and written

Service Design - Contract - Milton Keynes

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