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Service Designer - Inside IR35

Job Title: Service Designer - Inside IR35
Contract Type: Contract
Location: London, England
Salary: £550 - £600 per day
Start Date: ASAP
Reference: BBBH56526_1520846658
Contact Name: Utility Sector
Contact Email: n.draper@parity.net
Job Published: March 12, 2018 09:24

Job Description

Service Designer - ITIL - AGILE - TOM - INSIDE IR35

You will be joining a experienced and talented Service Design team and will be involved in developing the operating model (and processes) for a large change programme. You will be ensuring , through your design activities, that the new operating model delivers value for money in a flexible and agile way. This prestigious financial services organisation has a great culture and working environment.

The experience you will need to bring includes;

  • Service Design experience
  • Experience of Service Architecture, Design and Transition within a large outsourced organisation
  • Delivery experience of IT service designs and service models
  • Experienced in management of Service Delivery of business-critical operations
  • Strong Communication skills both verbal and written

The skills you will need to be proven in are;

Essential criteria

Required behavioural & technical skills:

  • Service Design and Service Architecture
  • Developing and delivering Service Design Packages
  • Experience of the SIAM Operating Model and IT infrastructure operations
  • Service Transition to BAU in a multi-sourced IT Supply Chain Model
  • Techniques for managing Risk as applied to IT Service Management
  • Deep understanding of the ITIL V3 Service Design lifecycle phase processes
  • Service Level Management
  • Non- Functional Requirements management and design
  • Service orientated approach with experience of working in multi-discipline teams of other designers, architects, engineers and operational teams from third party suppliers

Desirable criteria

Behavioural & technical skills that would be advantageous:

  • Systems engineering and design
  • ITIL Service Transition certification
  • ITIL Service Design certification
  • Operational experience in managed services within in multi-supplier operating model
  • Prince 2, PMBOK or MSP
  • Lean Six Sigma Green Belt certification

If this is a role that matches your skills, experience and ways of working, please send your CV now!

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