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Service Desk Analyst - 3 months - Edinburgh

Job Title: Service Desk Analyst - 3 months - Edinburgh
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: Up to £110 per day
Start Date: 25/06/2018
Reference: BBBH57599_1527087900
Contact Name: Emer Meehan
Contact Email: e.meehan@parity.net
Job Published: May 23, 2018 16:05

Job Description

Service Desk Analyst - 3 months - Edinburgh

We have a fantastic opportunity for an experienced Service Desk Analyst for an initial 3 months contract based in Edinburgh.

Please note this position falls inside scope of IR35

Duties will include but are not limited to -

  • Answering and logging calls
  • Providing 1st line diagnosis and resolution
  • Updating passwords
  • BitLocker recovery
  • Active directory account administration
  • Processing Data Access requests
  • Supporting BlackBerry, Android and iPhone
  • Supporting Skype for Business, MS Outlook and remote working

Essential skills -

  • Previous customer service experience
  • Previous experience of working on an IT service desk
  • Excellent communication skills - written and oral
  • Experience of incident management
  • Troubleshooting experience of Microsoft operating systems especially Windows 7,8 and 10 and MS Office product
  • Experience of supporting BlackBerry, Android and iPhone devices
  • Experience of supporting Bitlocker encryption
  • Previous Active Directory support experience

Desirable skills -

  • Previous experience of supporting Mitel Telephony
  • ITIL Foundation qualification
  • Service Desk Institute - SDA qualified.

Candidates will be expected to hold a Basic Disclosure Scotland issued in the last 12 months or be happy to undergo this clearance.

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Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.