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Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Southampton, Hampshire
Industry:
IT
Salary: Up to £0.00 per annum
Reference: BBBH58748_1539338642
Contact Name: Jonathan Perry
Contact Email: j.perry@parity.net
Job Published: October 12, 2018 11:04

Job Description

Service Desk Anlayst - 6 Months - £10 PER HOUR - Southampton

Service Desk Analyst needed to provide technical support for the call-logging system and desktop IT users to ensure agreed service levels are met. The Service Desk Analyst will provide ongoing support, maintenance and development of the call-logging system and advice to users. The Service Desk Analyst will provide first point of contact for all IT-related requests and incidents from the business, communicating effectively with customers and setting appropriate expectations to allow informed business decisions to be made

Essential Skills and Experience:

  • Proven track record of delivering 1st level Service Desk
  • Track record of delivering desk-side support to the client estate.
  • Excellent investigative and problem-solving skills
  • Very good organisational skills and an ability to prioritise tasks and deliver to deadlines
  • Very good communication skills both written and oral
  • Strong customer focus with an ability to identify and implement service and process improvements to provide even greater customer satisfaction
  • Very good knowledge of a range of technologies including Windows 7, Windows 10, Apple OSX (desirable)

If you're the Service Desk Analyst for the role get in touch ASAP!

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