Latest Opportunities


Service Desk Analyst

Job Title: Service Desk Analyst
Contract Type: Contract
Location: Southampton, Hampshire
Salary: Up to £0.00 per annum
Reference: BBBH58748_1542189250
Contact Name: Jonathan Perry
Contact Email: j.perry@parity.net
Job Published: November 14, 2018 09:54

Job Description

Service Desk Anlayst - 6 Months - £10 PER HOUR - Southampton

Service Desk Analyst needed to provide technical support for the call-logging system and desktop IT users to ensure agreed service levels are met. The Service Desk Analyst will provide ongoing support, maintenance and development of the call-logging system and advice to users. The Service Desk Analyst will provide first point of contact for all IT-related requests and incidents from the business, communicating effectively with customers and setting appropriate expectations to allow informed business decisions to be made

Essential Skills and Experience:

  • Proven track record of delivering 1st level Service Desk
  • Track record of delivering desk-side support to the client estate.
  • Excellent investigative and problem-solving skills
  • Very good organisational skills and an ability to prioritise tasks and deliver to deadlines
  • Very good communication skills both written and oral
  • Strong customer focus with an ability to identify and implement service and process improvements to provide even greater customer satisfaction
  • Very good knowledge of a range of technologies including Windows 7, Windows 10, Apple OSX (desirable)

If you're the Service Desk Analyst for the role get in touch ASAP!

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.

At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy.