Latest Opportunities


Service Desk Analyst - Edinburgh - Inside IR35

Job Title: Service Desk Analyst - Edinburgh - Inside IR35
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: £110 - £120 per day
Start Date: asap
Reference: BBBH59533_1543835237
Contact Name: Billy Henchy
Contact Email: b.henchy@parity.net
Job Published: December 03, 2018 11:07

Job Description

Service Desk Analyst - Edinburgh - Inside IR35

An exciting opportunity for an experienced Service Desk Analyst to work for a Public Sector organisation in Edinburgh. You will be responsible for responding to Priority 1 and Priority 2 telephone calls and advising customers of current service issues. You will also be responsible for providing 1st line diagnostics and "quick fix" resolutions.

Essential skills:

  • Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
  • Excellent organisational skills
  • Experience of working with an IT Service Desk or similar ITIL support role
  • Experience of incident management and working with relevant ITSM tools.
  • Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
  • Experience of supporting BlackBerry, Android and iOS devices (BES12).
  • Experience of supporting Bitlocker encryption
  • Experience of Active Directory - Users accounts and Groups.

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.

We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position

At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy.