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Service Desk Analyst - Edinburgh - Inside IR35

Job Title: Service Desk Analyst - Edinburgh - Inside IR35
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
IT
Salary: £110 - £120 per day
Start Date: asap
Reference: BBBH59533_1543835237
Contact Name: Billy Henchy
Contact Email: b.henchy@parity.net
Job Published: December 03, 2018 11:07

Job Description

Service Desk Analyst - Edinburgh - Inside IR35

An exciting opportunity for an experienced Service Desk Analyst to work for a Public Sector organisation in Edinburgh. You will be responsible for responding to Priority 1 and Priority 2 telephone calls and advising customers of current service issues. You will also be responsible for providing 1st line diagnostics and "quick fix" resolutions.

Essential skills:

  • Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
  • Excellent organisational skills
  • Experience of working with an IT Service Desk or similar ITIL support role
  • Experience of incident management and working with relevant ITSM tools.
  • Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
  • Experience of supporting BlackBerry, Android and iOS devices (BES12).
  • Experience of supporting Bitlocker encryption
  • Experience of Active Directory - Users accounts and Groups.

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