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Service Desk Analyst - Edinburgh - Permanent

Job Title: Service Desk Analyst - Edinburgh - Permanent
Contract Type: Permanent
Location: Edinburgh, Scotland
Salary: £0.00 - £29000 per annum + Excellent benefits
Start Date: asap
Reference: BBBH59563_1547227063
Contact Name: Craig Ross
Contact Email: c.ross@parity.net
Job Published: January 11, 2019 17:17

Job Description

Service Desk Analyst - Edinburgh - Permanent

An opportunity for an experienced Service Desk Analyst to work for a large organisation in Edinburgh. You will be responsible for:

  • Providing 1st and 2nd line application, OS and hardware support for internal and remote workers.
  • Resolving user issues in a timely fashion and to escalate with relevant details where appropriate
  • Contributing to the development and documentation of IT procedures and processes.

Essential skills:

  • Service Desk experience providing support to a multi-site organisation
  • Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange and iOS configuration
  • Experience of Image capture and deployment, iManage, Citrix, Windscribe, Workshare, Mobile Iron and Mimecast

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