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Service Desk Analyst - Glasgow - 3 months

Job Title: Service Desk Analyst - Glasgow - 3 months
Contract Type: Contract
Location: Glasgow, Scotland
Industry:
IT
Salary: Up to £115 per day
Start Date: ASAP
Reference: BBBH59203_1540920158
Contact Name: Craig Ross
Contact Email: c.ross@parity.net
Job Published: October 30, 2018 17:22

Job Description

Service Desk Analyst - Glasgow - 3 months

We are looking for an experienced Service Desk Analyst with first line support to customers experiencing difficulties or requesting services. Candidates must demonstrate initiative and problem solving skills, combined with a focus on customer service. We are looking for someone with good technical knowledge of computer hardware and software, ideally have experience in the HE industry(not essential), who is able to work under pressure with excellent communication skills and is able to empathise with the end user.

  1. Responsible for assisting customers in resolving I.T queries and problems using the ITSM call management platform
  2. Ensure daily workloads are managed effectively and prioritized where necessary
  3. Ensure that service desk standards and procedures are followed and maintained
  4. Provide a high level of customer service commensurate with customer expectations
  5. Assist in developing Service desk systems and processes as part of our continual improvement strategy
  6. Liaise effectively with I.T departments to effectively communicate issues and resolve problems
  7. Contribute towards our ITSM (Information Technology Service Management) framework through staff development
  8. Maintain courteous and professional manner at all times
  9. Support colleagues and work effectively within a team setting to deliver objective

THIS RATE FALLS INSIDE IR35

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