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Service Desk Analyst / IT Analyst - 3 months - Edinburgh

Job Title: Service Desk Analyst / IT Analyst - 3 months - Edinburgh
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: £100 - £120 per day
Start Date: Dec 2017 / Jan 2018
Reference: BBBH55929_1511978970
Contact Name: Emily Cotterill
Contact Email: e.cotterill@parity.net
Job Published: November 29, 2017 18:09

Job Description

IT Service Desk Analyst - 3 months - Edinburgh

Dynamic IT Service Desk Analyst required to take responsibility for the initial handling of all day-to-day IT calls logged directly via the Service Desk. You will resolve IT incidents and requests within the Service Level Agreement (SLA) performance targets and to the satisfaction of all customers, redirecting calls to the appropriate team if escalation is required.

Essential Skills

  • Experience of an IT Customer Services environment, supporting a large and diverse user community
  • Able to confidently handle challenging conversations
  • Able to display enthusiasm around goals and activities - adopting a positive approach when interacting with others
  • Have a strong understanding of ICT technology, including: data networks; desktop & server hardware; systems software and applications software.
  • Experience using Axios, Assyst or similar Incident Management Systems would be highly beneficial

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