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Service Desk Analyst / IT Support - Edinburgh, 3 mths, £110-120

Job Title: Service Desk Analyst / IT Support - Edinburgh, 3 mths, £110-120
Contract Type: Contract
Location: Edinburgh, Scotland
Salary: £110 - £120 per day
Start Date: August 2018
Reference: BBBH58320_1533560241
Contact Name: Emily Cotterill
Contact Email: e.cotterill@parity.net
Job Published: August 06, 2018 13:57

Job Description

Service Desk Analyst / IT Support Analyst (1st Line) - Edinburgh
£110 - 120 per day (inside IR35), 3 months

Dynamic Service Desk Analyst / IT Support Analyst required to work with a public sector client based in Edinburgh. You will respond to priority level telephone calls quickly and efficiently, providing 1st line diagnosis and 'quick fix' resolutions where appropriate within a 5-minute call time frame. You will also assign tickets to the appropriate 1st or 2nd line team to progress if a quick fix cannot be achieved.

Essential Skills

  • Experience of troubleshooting Microsoft based operating systems with emphasis on Windows 7, 8 and 10 and Microsoft Office products.
  • Experience of supporting BlackBerry, Android and iOS devices (BES12).
  • Experience of supporting Bitlocker encryption
  • Experience of Active Directory - Users accounts and Groups.
  • Excellent customer care, communication skills and telephone manner. (Successful candidates are expected to display a sound command of written and spoken English)
  • Experience of working with an IT Service Desk or similar ITIL support role
  • Experience of incident management and working with relevant ITSM tools
  • It would be highly desirable if candidates had experience of supporting Mitel telephony

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