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Service Desk Analysts - Glasgow

Job Title: Service Desk Analysts - Glasgow
Contract Type: Contract
Location: Glasgow, Scotland
Industry:
IT
Salary: £100 - £110 per day
Start Date: October 2018
Reference: BBBH58918_1538757056
Contact Name: Jessica Roberts
Contact Email: j.roberts@parity.net
Job Published: October 05, 2018 17:30

Job Description

Service Desk Analyst - 6 month contract - Glasgow

Our public sector client is looking for a skilled Service Desk Analyst with proven 1st line support expereince to join their team based in Glasgow. You will be responsible for supporting users, providing best practice IT support.

Essential skills:

  • Background in customer service, good telephony skills and ability to work in a high pressured environment
  • Previous expereince of providing 1st line IT support within a service desk environment.
  • Excellent customer service skills with ability to translate technical information into easy to understand language
  • Expereince of resolving user issues in a timely manner with excellent organisational skills

The ideal candidate will have previous expereince of working with public sector or government and would ideally hold an ITIL v3 Foundation Certificate.

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