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Service Desk Manager - Dundee - 9 months - ££150-£170 pd

Job Title: Service Desk Manager - Dundee - 9 months - ££150-£170 pd
Contract Type: Contract
Location: Dundee, Scotland
Industry:
IT
Salary: £150 - £170 per day
Start Date: ASAP
Reference: BBBH57897_1530009966
Contact Name: Barbara Tomaszewska
Contact Email: B.Tomaszewska@parity.net
Job Published: June 26, 2018 11:46

Job Description

IT Service Desk Manager - 9 Months - Dundee -£150 - £170 per day

We have fantastic opportunity for experienced Service Desk Manager for a 9 months contract based in Dundee.

Main Duties:

  • Managing the 1st line IT support team
  • Ensuring that team is logging and resolving requests for IT support
  • Train, coach and mentor Service Desk Analysts
  • Oversee requests, incidents and problems
  • Provide data and reporting of KPI's and trends to IT department

Essential:

  • Background in customer service
  • Good people management skills
  • Proven IT helpdesk and customer service experience
  • Ability to work under pressure
  • General organisational IT awareness from a user perspective - use of PC, Windows systems generally
  • Ability to troubleshoot IT issues
  • ITIL foundation awareness

Desirable:

  • ITILv3 Foundation Certification
  • Experience of Jira Service Desk, Jira, Confluence

This role falls insidie IR35 legislation

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