Latest Opportunities


Service Desk Manager - Dundee - 9 months - ££150-£170 pd

Job Title: Service Desk Manager - Dundee - 9 months - ££150-£170 pd
Contract Type: Contract
Location: Dundee, Scotland
Salary: £150 - £170 per day
Start Date: ASAP
Reference: BBBH57897_1530194666
Contact Name: Barbara Tomaszewska
Contact Email: B.Tomaszewska@parity.net
Job Published: June 28, 2018 15:04

Job Description

IT Service Desk Manager - 9 Months - Dundee -£150 - £170 per day

We have fantastic opportunity for experienced Service Desk Manager for a 9 months contract based in Dundee.

Main Duties:

  • Managing the 1st line IT support team
  • Ensuring that team is logging and resolving requests for IT support
  • Train, coach and mentor Service Desk Analysts
  • Oversee requests, incidents and problems
  • Provide data and reporting of KPI's and trends to IT department


  • Background in customer service
  • Good people management skills
  • Proven IT helpdesk and customer service experience
  • Ability to work under pressure
  • General organisational IT awareness from a user perspective - use of PC, Windows systems generally
  • Ability to troubleshoot IT issues
  • ITIL foundation awareness


  • ITILv3 Foundation Certification
  • Experience of Jira Service Desk, Jira, Confluence

This role falls insidie IR35 legislation

Parity - Source, Develop, Transform

Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.

At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy.