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Service Desk - SC Cleared - Apple - Mac's - Google

Job Title: Service Desk - SC Cleared - Apple - Mac's - Google
Contract Type: Contract
Location: Newcastle upon Tyne, Tyne and Wear
Salary: £175 - £185 per day
Start Date: asap
Reference: BBBH57205_1524499742
Contact Name: Jordan Davidson
Contact Email: j.davidson@parity.net
Job Published: April 23, 2018 17:09

Job Description

Support Engineer - Service Desk - SC Cleared - Apple - Mac's - Google Apps - 8.1

2nd Line Support Engineer is currently required to work for a leading Government Organisation in Newcastle for an initial 3 Month Contract.

The 2nd Line Support Engineer will have the following skills & experience:

  • A good technical background with knowledge and experience of the following technologies: Mac OS, Windows 8.1, Google Apps, iOS, WiFi, Android, Microsoft Office 2013
  • Experience of Supporting Mac's
  • Experience with Google Apps
  • Carry out desk side visits where appropriate
  • Prioritise incidents effectively and maintain SLAs
  • Support two different departments from the same service desk
  • Operate the VIP service
  • Build relationships with users
  • A good understanding of service desk challenges
  • Proven experience of using remote desktop support tools
  • Proven experience of supporting more than one company from the same service desk
  • Broad understanding of IT infrastructures an advantage
  • A logical approach to problem solving
  • Experience of working in a corporate IT service management environment

If you are interested please send your CV or give me a call on 0208 545 6481.

Support Engineer - SC Cleared - Apple - Mac's - Google Apps - 8.1

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