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Service Desk Support Analyst

Job Title: Service Desk Support Analyst
Contract Type: Contract
Location: Glasgow, Scotland
Salary: £0.00 per annum
Start Date: July 2017
Reference: BBBH54142_1497968494
Contact Name: Sarah Anderson
Contact Email: s.anderson@parity.net
Job Published: June 20, 2017 15:21

Job Description

IT Service Desk Analyst- 3 months - INSIDE IR35

An opportunity for an experienced IT Service Desk Analyst to join a key public sector organisation based in Glasgow. You will be required to provide excellent customer service via the telephone and e-mail systems. You will provide support to resolve incidents or action requests and proactively operate the escalations procedure.

Essential Skills:

  • Significant experience in providing first line/service desk support.
  • Skilled with use of Windows Desktop, Microsoft Outlook, telephony and Microsoft Office.
  • KPI Driven
  • Competent completing administrative duties.

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