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Service Desk Technician

Job Title: Service Desk Technician
Contract Type: Permanent
Location: Stockport, Greater Manchester
Industry:
IT
Salary: £18000 - £25000 per annum + health, bonus, pension +
Start Date: ASAP
Reference: BBBH59040_1539767007
Contact Name: Rishi Kukadia
Contact Email: r.kukadia@parity.net
Job Published: October 17, 2018 10:03

Job Description

Service Desk / £18k-£25k / Permanent / Stockport / IT Support / Citrix / VMware

This Service desk technician role is working for one of the north wests leading IT Consultancies.

The key purpose of the job is to provide solutions to customers' more common IT problems by taking ownership of service requests with clear customer communication, and delivering exceptional levels of service through managing customer expectations

By putting the customer at the heart of everything you do and delivering an excellent IT support service with an aim for first fix solutions for the majority of your requests achieving an excellent response rate.

Key roles-

  • Deliver exceptional customer service, first time, every time using plain English
  • Handle incoming service requests through calls, email and customer portal
  • Troubleshoot IT issues and problem solve effectively
  • Support delivery of maintenance tasks relating to client's IT needs
  • Identify incidents and escalate appropriately

Key Skills-

  • Excellent customer service skills
  • Problem Solving
  • Experience using a CRM system

Alongside an excellent opportunity for progression, you will be rewarded with an excellent salary, 25 days holiday, contributory pension scheme, free on-site parking, laptop and phone, and free fruit and vitamins every day!

Please send over your CV for immediate review

Service Desk / £18k-£25k / Permanent / Stockport / IT Support

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