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Service Introduction Analyst - Edinburgh - 6 months

Job Title: Service Introduction Analyst - Edinburgh - 6 months
Contract Type: Contract
Location: Edinburgh, Scotland
Industry:
Salary: £300 - £400 per day
Start Date: ASAP
Reference: BBBH58116_1531811372
Contact Name: Barbara Tomaszewska
Contact Email: B.Tomaszewska@parity.net
Job Published: July 17, 2018 08:09

Job Description

We have a fantastic opportunity for an experienced Service Introduction Analyst with our public-sector client for a 6 months contract £300 - £400 per day based in Edinburgh.

In this role, you will be responsible for defining service introduction approach for the programme as a whole.

Main duties:

Delivery of the definition of the service introduction elements of the programme:

  • Service definition for Programme capabilities
  • Incident, Problem and Change Management for each service
  • Support Model for each capability

Essential Skills:

  • Significant experience of defining Incident, Change and Problem Management responses with regard to new technology capabilities.
  • Experience in defining a Service Introduction approach for a net new capability
  • Experience of explaining the concepts of Service Introduction work to both technical and business stakeholders
  • Deep understanding of the concepts of SLA's and OLA's.

Desirable Skills:

  • ITIL qualified
  • Experience of helpdesk systems, e.g. Service Now
  • Definition of Service models within multiple supplier environment

This role falls inside IR35 legislation

Please supply your CV for consideration

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