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Service Reporting Manager

Job Title: Service Reporting Manager
Contract Type: Contract
Location: Kingston upon Thames, Surrey
Industry:
Salary: £0.00 per annum
Start Date: ASAP
Reference: BBBH54427_1500026361
Contact Name: Victoria Haughton
Contact Email: v.haughton@parity.net
Job Published: July 14, 2017 10:59

Job Description

Service Reporting- Benchmarking- Costs- KPI's - SLA's - Action plans- Trends- User Experience.

Service Reporting Manager

Our global FMCG client are currently recruiting for a Service Reporting Manager on a contract basis for 9 months initially.

You will be a key part of the Service Performance function supporting the business and finance teams. You will be responsible for developing maintaining and managing the reporting capability driving insight.

Key Responsibilities;

  • Review Performance monthly, highlight trends.
  • Monitor action plans to address issues.
  • Enable a forecast of future performance
  • Develop processes and capabilities to ensure continuous improvement is maintained
  • Understand what drives cost.
  • Ensure metrics used to measure services are aligned globally
  • Develop benchmarking capabilities
  • Deliver the capability to collect and ensure the delivery of non-financial measures.

Experience Required;

  • Strong stakeholder management skills.
  • Leadership capabilities- demonstrate a global approach
  • Management of the governance process.

If you feel your CV matches the above description please send a copy of your CV

Service Reporting- Benchmarking- Costs- KPI's - SLA's - Action plans- Trends- User Experience.

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