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ServiceNow Development Manager

Job Title: ServiceNow Development Manager
Contract Type: Contract
Location: London, England
Industry:
IT
Salary: £225 - £250 per day
Start Date: ASAP
Reference: BBBH58470_1534852663
Contact Name: Michael Hartley
Contact Email: m.hartley@parity.net
Job Published: August 21, 2018 12:57

Job Description

ServiceNow Development Manager

ServiceNow Development Manager - Service Development - Public Sector - Inside IR35

Our leading public sector client is looking for an experienced ServiceNow Development Manager to enable the IT department to manage and improve the delivery of IT services by ensuring the service management system supports the the effective and efficient use of best practice and processes.

The Service Development Manager is responsible for owning, managing, maintaining and developing the ServiceNow system, covering:

  • User Self Service
  • Request Fulfilment
  • Incident Management
  • Service Catalouge
  • Service Portfolio
  • Discovery Activities
  • Configuration Management
  • Project and Portfolio Management
  • Service Level Management
  • System Integration


Duties Include:

  • Respond to daily operational configuration issues and ensure they are swiftly resolved through implementing longer term solutions
  • Responsible for leading and managing all configuration activities across ServiceNow production, development and testing instances
  • Ensure all policies and procedures are adhered to as required by the Trust
  • Represent Service Development at key operational meetings where required
  • Proactively advocate the benefits of Service Development Management by:
    • Sponsoring Training Sessions
    • Development of informative materials
  • Take ownership of the testing and release of patches/upgrades and comply with Change Management procedures
  • Own data extraction, migration activities and interface checking where required

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